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  1. Rinascimento
  2. F.A.Q.

F.A.Q.

All the answers to the most frequently asked questions.

Orders

  • Do I have to create an account to make purchases on the Online Shop?
  • What email communications will I receive regarding my order?
  • I have not received the order confirmation email. What should I do?
  • Why can’t I see my purchase in the order history?
  • Can I make changes to the contents of my order?

Payments

  • When will I be charged for the payment?
  • What payment methods are available?

Shipping

  • What are the delivery times?
  • Can I change the shipping address myself once the order has been placed?
  • How can I verify order status or shipping?
  • The package I have received seems to have been tampered with. What should I do?

Returns and refunds

  • How can I return the products?
  • Can I exchange one or more products?
  • I have received a damaged product. Can I return it?
  • The product I received is different from what I ordered online. Can I return it?
  • I have already initiated a return procedure but would like to add other items. Can I do so?
  • How many days do I have to return an order?
See all 9 articles

Other questions

  • Can’t find the answer you were looking for in the “FAQs” section?
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