Orders
- Can I cancel my order?
- Do I have to create an account to make purchases on the Online Shop?
- What email communications will I receive regarding my order?
- I have not received the order confirmation email. What should I do?
- Why can’t I see my purchase in the order history?
- Can I make changes to the contents of my order?
Payments
Shipping
- How much does shipping cost?
- What types of shipping can I choose from?
- What are the delivery times?
- Can I change the shipping address myself once the order has been placed?
- How can I verify order status or shipping?
- If I was not present at the time of delivery, can I book a new courier delivery?
Returns and refunds
- How can I return the products?
- Can I exchange one or more products?
- I have received a damaged product. Can I return it?
- The product I received is different from what I ordered online. Can I return it?
- I have already initiated a return procedure but would like to add other items. Can I do so?
- How many days do I have to return an order?