F.A.Q.

Orders

• Do I have to create an account to make purchases on the Online Shop?
• What email communications will I receive regarding my order?
• I have not received the order confirmation email. What should I do?
• Why can’t I see my purchase in the order history?
• Can I make changes to the contents of my order?

Payments

• When will I be charged for the payment?
• What payment methods are available?

Shipping

• What are the delivery times?
• Can I change the shipping address myself once the order has been placed?
• How can I verify order status or shipping?
• The package I have received seems to have been tampered with. What should I do?

Returns and refunds

• How can I return the products?
• Can I exchange one or more products?
• I have received a damaged product. Can I return it?
• The product I received is different from what I ordered online. Can I return it?
• I have already initiated a return procedure but would like to add other items. Can I do so?
• How many days do I have to return an order?

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Other questions

• Can’t find the answer you were looking for in the “FAQs” section?